FAQ

Frequently Asked Questions

Here are the answers to the questions customers usually ask before ordering from DacotaEclat.

Where are your products made?

Our pieces are handcrafted in small batches in Israel. Many items are handmade, hand-poured, hand-painted, or assembled by hand, so small natural variations may appear from piece to piece.

Are your items ready to gift?

Many DacotaEclat products are designed with gifting in mind. Gift boxes and selected decor pieces include thoughtful presentation details such as tissue paper, ribbon, or protective packaging. Please check each product description for the exact contents and packaging details.

How long does processing take?

Most orders are prepared with care before shipping. Processing time can vary by product, especially for handmade or small-batch items. If an item has a specific production timeline, it will be noted on the product page.

Where do you ship?

We currently ship to supported destinations shown at checkout. Available countries and shipping options may vary by market, order contents, and shipping carrier availability.

How long does delivery take?

Estimated delivery times are shown at checkout when available. Delivery time depends on destination, selected shipping method, customs processing, and carrier performance.

Will I need to pay customs or import fees?

For U.S. customers, import duties and taxes are included in the order price when stated on the product or checkout page. For other destinations, local import fees, taxes, or customs charges may apply according to local regulations.

Do you offer free shipping?

Free shipping promotions may be available for selected markets or order values. The current offer, if available, will appear in the announcement bar or at checkout.

Do you offer a free gift with purchase?

From time to time, DacotaEclat may offer a complimentary gift with qualifying orders. If a promotion is active, the details and minimum order value will be shown on the website or at checkout.

Can I personalize an item?

Some products may offer personalization or custom options. If personalization is available, the product page will include the relevant option or instructions. If you are unsure, contact us before placing your order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been prepared, personalized, or shipped, changes may no longer be possible.

What should I do if my order arrives damaged?

Please contact us promptly with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next step.

How should I care for candles and wax melts?

Always place candles and wax melts on a heat-safe surface, away from drafts, children, pets, and flammable materials. Never leave burning candles unattended. Follow the care instructions provided on the product page and packaging.

How should I care for handmade decor?

Decor pieces should be handled gently and kept indoors unless the product description says otherwise. Wipe gently with a soft dry cloth and avoid dropping, soaking, or exposing handmade items to harsh conditions.

How can I contact you?

You can contact us through the Contact page on our website. Please include your order number if your message is about an existing order.

Which currency will I be charged in?

You can browse prices on our website in U.S. dollars (USD), Canadian dollars (CAD), or Israeli shekels (ILS) using the currency selector. Final checkout and payment are processed in USD. If your card or payment method uses another currency, your bank or payment provider may apply its own exchange rate or currency conversion fees.