Return & Refund Policy

Last updated: 07/09/2026

Thank you for shopping with Dacota Éclat. We want you to love your purchase. If something isn't right, please review our return and refund terms below.

Return Window

You have 14 days from the date you receive your order to request a return or exchange. After 14 days, we unfortunately can't offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or confirmation email)

Because most of our items are handmade to order, please inspect your order upon arrival and contact us immediately if there is an issue.

Non-Returnable Items

The following items cannot be returned or refunded, for hygiene and safety reasons:

  • Candles that have been lit or used
  • Wax melts that have been opened or used
  • Gift boxes/sets where any item has been opened or used
  • Custom or personalized items (e.g., engraved or made-to-order pieces)

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us at dacotaeclat@gmail.com within 7 days of delivery, including your order number and photos of the item and packaging. We will offer a replacement or full refund at no additional cost to you.

How to Start a Return

  1. Email us at dacotaeclat@gmail.com with your order number and the reason for the return.
  2. We will confirm whether your item is eligible and provide return instructions.
  3. Ship the item back to us in its original packaging (return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect).
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you'd like to exchange an item for a different scent, size, or product, please contact us at dacotaeclat@gmail.com. Exchanges are subject to the same eligibility rules as returns above.

Late or Missing Refunds

If you haven't received a refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund is posted.

If you've done this and still have not received your refund, please contact us at dacotaeclat@gmail.com.

Questions

If you have any questions about our Refund Policy, please contact us:

Email: dacotaeclat@gmail.com